Medex Supply Reviews

I placed an order on August 3, 2021. I paid the full amount. They asked me for 3-5 weeks. After many contact (always by me; they never contact me), on May 12,2022 I got tired of waiting and decided to cancel my order. I canceled by e-mail, by phone and through their website. They DIDN'T refund my money so far. And.. They DIDN't answer my calls anymore.
BE AWARE!
Finally today I got a check by mail from Medex Supply! Case closed.

Seeing so many negative reviews about this store, it is fair that I share my totally positive experience with Medex Supply on 2 orders placed quite afar in time between them. The first order was delivered with the item just as described and it was shipped quickly. I placed the second order recently and this order was also delivered with the item just as described. It wasn't shipped quickly, but the item ordered was being backordered from all other online stores due to scarcity and Medex Supply was the only supplier who managed to deliver the item. Also, I got a timely response to one inquiry that I made on my second order. A+!

Don’t ever order from these people - my husband placed an order for some crutches last Tuesday- he paid for two day shipping - never received a tracking number or any additional emails - when he checked the order status late last week it said processing- that’s a shady way to do business - I did receive an email from them today after getting in touch with them via email earlier this week - they said they were out of stock and offered a different kind of crutches or they could cancel the order- I replied back and told them to cancel the order and I wanted a full refund

They shipped me some product totally unrelated to my order!! Come On!
The mistake was how the photo of the product was grossly misleading.

I finally found the tracheostomy tube on Medex supply website after I failed to get it international ly shipped from other sites and suppliers for more than 40 days.

I has chosen the fastest delivery option.
Then I added an extra product with customer service on the phone.

I did call customer service for a delivery date and they promised to send me an email and they did say it will ship in 2to3 days.

I received an email 3 days later from the courier service that my package was picked up, I received it 3days later. All is in tact.

+ shopping experience
+ customer service
+ Shipping
+ Packaging
+ Product

PS : in the 3 days between CS email and the shipping I was really worried by the comments on the site. But from my experience it was flawless.

They substituted without asking some products and although they offered to take them back, I would have to pay the shipping and potentially a 15% "restocking" fee - so not worth it. Will go to other places that charge a little more for the products, but deliver the right thing.

Status of my order from last month is still "Processing"
Calls go to voice mail. Seems like a scam company to me.

I placed an order online and received an email asking for a faxed prescription. I got the script faxed and heard nothing. Over a week later, I sent an email regarding the status of my order and got no response. Today (2 weeks after the order) I called. I was waiting for 20 minutes for customer service and got disconnected. I ended up contacting Sales where a nice man informed me that no one is at the office to receive faxes and my order was still on hold; he also stated that customer service was so backed up, they weren't answering calls. TERRIBLE SERVICE!!!

I've ordered three times so far, and I haven't had any issues. I'm also in California, a distance away from their business. My orders were: an oximeter, hand sanitizer, and I'm now waiting for the third, KN95 masks & disinfectant. Like everyone else, I just made an account, added product to cart, and submitted payment, then waited. The shipping time seemed reasonable. Though I wasn't too focused on the shipping time, I just noticed my order arrived, so all was good.

Ordered product from them the "usually ships in 2-3 busineess days. Waited a month and heard NOTHING from them. Spent 20 minutes on phone to get hung up on several times. Sent an email and of course it was someone else fault. Product finally arrived after 6 weeks. Poor quality. NO RESPONSE to requests to return.